VClean Life
0203 553 5533

Cleaning Terms

We exercise the utmost care in processing all articles entrusted to us and use the industry standard processes, which, in our opinion and using our expertise, are the best suited to clean or repair the items. Nevertheless, we cannot assume responsibility for inherent weaknesses of, or defects in, materials that are not readily apparent or pointed out to us prior to processing. We cannot guarantee against colour loss, shrinkage or against damage to weak and tender fabrics. Whilst we will always use our expertise to try to remove all stains, we cannot be responsible should a stain or mark not come out of a garment. In order to improve our stain removal results, we rely on our clients to provide the best information regarding how the stain arose. We therefore ask that should you know of a stain that is on a garment before cleaning, and you know what the stain is, it is in your very best interest to advise us.

Further, we assume no liability or responsibility for damage caused to items due to a manufacturing defect or failure, poor dye performance, mislabelling, or absence of a care label. Finally, we assume no responsibility or liability for damage caused to, or by, beads, buttons, buckles, zippers, belts, sequins, trim and ornaments.

Refund/Cancellation Policy

Orders cannot be cancelled after the time of collection, and no refund will be made after this point. However, should you wish to cancel an order before this time, we require an email confirming this cancellation, whereupon you will receive a full refund. Should we not receive an email advising us of the cancellation, we will only refund 50% of the order charge.

Delivery Standards All items are collected and re-delivered by our own drivers, and, depending upon specific site arrangements, the garments are collected and re-delivered to the same location within each building. Our standard lead time is next working day re-delivery from time of collection. However, at no point is time of the essence, and should further treatment of the garments or additional work be required, or indeed, any unforeseen circumstances that may arise, may result in the items being returned later. At no point will VClean be liable for any delays.

Further, we assume no liability or responsibility for damage caused to items due to a manufacturing defect or failure, poor dye performance, mislabelling, or absence of a care label. Finally, we assume no responsibility or liability for damage caused to, or by, beads, buttons, buckles, zippers, belts, sequins, trim and ornaments.

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